Ulysses III App Problem

I was seduced by a fresh, very pretty face; specifically the Ulysses app’s UI. Then, suddenly, rudely, I was brought back to reality by my Ulysses III app problem. After successfully using Ulysses to write a blog post about markdown app housekeeping, I was in the midst of writing another post when I experienced a minor disaster. Here’s what happened: Ulysses III crashed and wouldn’t restart without crashing again and again and…

My problem began with a simple operator error. I pressed command + w intending to close the Marked app preview window, but instead closed the Ulysses window (I hadn’t recognized, that at some point, I’d made Ulysses the active window). There’s no ‘Undo’ for being a putz. 🙂 When I pressed command + q to quit Ulysses, the Apple crash reporter appeared. Ever since then, whenever I attempt to launch Ulysses, I’m locked into an Apple and/or The Soulmen crash reporting/crashing loop. So, my new Ulysses III app is temporarily out of action. In addition to completing the Ulysses in-app crash form, sometime yesterday afternoon, I also completed the feedback form at the Ulysses website. I haven’t, yet, had a response, which is completely understandable, because they’ve experienced a very successful App Store launch, so they’re busy. Their small team is getting lots and lots of feedback. I just hope I haven’t lost my documents which were stored locally, not in iCloud.

When it comes to OS X productivity, a ‘hot off the press’ app, loaded with the very latest whiz-bang features isn’t necessarily what you need. I learned that the hard way with Ulysses III.

In my housecleaning post, I mentioned that it was a little distressing for me to remove Byword from my applications folder. Well, Byword is back and, unsurprisingly, it’s performing reliably, as it always has.

Comment: One of the biggest advantages of composing with markdown syntax is that it’s plain text, so there’s no lock-in to a proprietary format like Microsoft Word. Ulysses app stores documents in a database, even when you save locally, i.e. not to iCloud. In a situation like the one I’m still experiencing, I can’t get at my, database-confined content because Ulysses won’t launch without crashing. Although Ulysses enables export to plain text, I didn’t do that before the first crash. If I had created my documents with Byword, Texts app, or almost any other plain text or markdown editor, I’d be able to open and edit my stuff with a different editor; as it is I’m stuck. I’m also wondering if the Ulysses database will increase backup times?

Correction (20130413): You can store local files in Ulysses, “…click plus sign in the left bottom corner and select “Add External Source”, then select “Edit…” in context menu for the created external source and select “Always assume Markdown syntax”. Tip via Fedor Sheremetyev, developer of Texts.

Ulysses III app is destined to become a stellar writing environment, but as my situation illustrates, there can be teething problems, even with the best apps. I’ll update this journal entry after I’ve heard from the Ulysses team.

Update (Support responds): The Soulmen Support folks responded about a day after I contacted them. Initially they suspected an Apple iCloud problem, but that definitely wasn’t it because my documents were stored locally. Next they asked me to send them a crash report and system information. Although I had previously filed a report, they couldn’t find it. Then the weekend arrived and support communication ceased. A forum post solved my problem. After three days, it was nice to see Ulysses launch successfully and reassuring to see that my content was still there. When Ulysses’ support’s communications resumed Monday, they echoed the forum post I discovered over the weekend; i.e. Use terminal to reset Ulysses III app’s settings to resolve the crashing problem. All communications from the Ulysses folks were courteous and focused on getting Ulysses running again. I suspect the app’s first update will correct the problem I experienced. Rest assured these folks are professionals and Ulysses III has tremendous potential. The first update v1.0.1 appears to have solved my problem.

Comments

  1. Thank goodness for Google and your post. I started having the same problem this morning.

    There certainly are some major tradeoffs when you hand over the management and storage of your documents to services that are somewhat closed. I’m a sucker for shiny new things, but this “scared straight” moment will keep me backing up to plain text more often as I use Ulysses.

  2. Thanks for commenting Don. I’m delighted you found my post helpful.